2 out of 52 of 5Verified customerSupport and communication
Support had its moments but didn’t fully satisfy
When things went wrong, the support did manage to address some basic issues, so I’ll give credit where it’s due. Their telephonic assistance responded relatively quickly, and they talked me through some of the database syncing problems that popped up. However, the solutions sometimes felt patchy or incomplete, and I had to follow up multiple times before I felt the problem was under control. The invoicing and payment process were smooth and didn’t add to the frustration at least. So, there was definitely a useful side to communication, but when complex issues occurred, I didn’t always feel the resolution was fully satisfying or thorough. Practical, but with some gaps in follow-through.