Support had its moments but also some lulls
I have mixed feelings about the support and communication from WFHI. When I reached out initially, the phone support was responsive and they managed to explain the calling tools decently well. That made me feel at least a bit confident about using the dialer feature. However, later in the onboarding, when I had questions about automatic updates and database syncing, the responses became slower and sometimes felt a bit vague. I wasn’t completely sure about the timeline for updates or how to troubleshoot some minor issues. It wasn’t bad, but I would say the support was uneven. The invoicing and payment process was clear, and the labels made sense overall, which helped avoid extra confusion during sign-up. I do appreciate that there was at least priority assistance available when things got more complex, and the telephonic support felt polite throughout. By the end, I was moderately confident but wouldn’t say it was smooth throughout the entire path. Some clearer communication on timing and next steps would have improved my experience.