Support had its merits but ordering of steps was frustrating
The telephonic support responses were generally polite and tried to be helpful, which I appreciate. They did try to address my concerns carefully, but the sequence in which instructions and solutions were provided felt quite disorganized. At times, I was told steps out of logical order, which made it confusing to keep track and slowed down the onboarding process significantly. On the positive side, the training materials helped fill some gaps the support calls left, giving clearer guidance. However, if the support had offered a more structured approach reflecting the training sequence, the experience would have been smoother. So while the attitude was decent, the lack of concise and sequential instructions led to a frustrating experience that diminished my confidence in navigating their system efficiently.