Support had its merits but order of steps was uneven
Using the telephonic support provided by WFHI was generally a positive experience; the staff was polite and responsive when I reached out with questions during my initial use of the dialing tools. However, I found that the steps in the support flow could have been organized better. Sometimes I was guided to check certain things that logically appeared after verifying others, which added some unnecessary back and forth. While the communication was clear once I understood the advice, the sequence could feel a bit confusing initially. On the plus side, the automatic updates to the software didn’t seem to require me to frequently contact support, so in practice, the ongoing need for help was limited. Billing was straightforward as well, and sign-up went smoothly, so those administrative parts balanced the experiences out. Overall, I think the support was helpful but the process might be refined to make the order of troubleshooting steps more intuitive and efficient in future interactions.