2 out of 52 of 5Unverified experienceSupport and communication
Support had its good moments but the wait was frustrating
So, I gotta say the telephonic support folks were quite polite and they did know their stuff, no doubt about that. But man, the waiting time was killing me. Every time I called for a quick question, I ended up listening to hold music longer than I cared to. Plus, sometimes I had to repeat my issue because I guess the first agent didn’t catch it well. On the flip side, I appreciated how once they finally got it, the explanation was thorough and easy to follow. It’s just that the initial reps seemed a bit slow, which made the whole process drag. I’m keeping hope that the priority assistance might be better and faster in future calls.