Support had its gaps but overall I managed well with minimal assistance
Throughout my experience with WFHI, the amount of support I needed to figure out the software and calling tools was fairly balanced. On one hand, the provided training and onboarding materials were comprehensive enough to cover most basics, especially about using the database and setting up workflows. So I could confidently navigate many features on my own without reaching out constantly. On the other hand, whenever I did connect with telephonic support, they were responsive and provided useful guidance, especially during some hiccups with the dialer’s behavior under heavy use. The automatic updates also helped by keeping the system current without me having to intervene, which reduced my reliance on support. Despite a few initial moments where I struggled to locate specific settings, I ultimately ended up using the software effectively, and that balance between self-sufficiency and support availability was helpful.