Support had good points but often left me hanging
I expected the support to be more hands-on during onboarding, but it turned out to be a mixed bag. The initial setup was smoother than expected, and the training sessions were clear enough to get started with the dialer and database. However, when I hit unexpected problems midweek, resolving them often meant figuring things out by myself or waiting on telephonic support which wasn’t always available promptly. Some automatic updates improved stability, but occasionally a new update would break a feature I was actively using. Billing and payment processes were easy to navigate and well explained, which helped, yet overall, I wanted faster and more consistent help. There is definitely potential here, but the actual support experience was a balance between helpful moments and frustrating delays that made me fairly neutral overall.