Support had good points but also some frustrating delays
I have used other business software support services before, and the telephonic support at WFHI compares fairly well overall. Their team tended to be polite and generally helpful, which made resolving issues less stressful than I had feared. However, the response times were sometimes slower than I expected given previous experiences, which was a bit frustrating during busy periods. I appreciated the automatic updates that were automatically handled, reducing my workload compared to other systems where I had to do manual updates. On the downside, some of the onboarding explanations weren’t as detailed as before, making it harder to get started quickly. So while the support was warm and friendly, I did find the delays and occasional lack of clarity a drawback. Still, considering the positives I’ve experienced, I would say the support quality is decent but could definitely be improved with faster follow-ups and more detailed initial guidance.