Support had good intentions but failed me when needed
I had a mixed experience with WFHI's support, where I felt the good and bad sides quite clearly during my attempt to resolve an issue. Initially, the telephonic support line was reachable, and the staff answered politely, which gave some confidence. However, when I faced a problem with the dialer tool crashing during peak use, the support wasn't able to provide a swift or effective solution. The person I spoke to was unsure of the root cause, and I was left waiting while they tried to figure it out. After that incident, I wonder if I would want to ring them again because the problem remained unresolved, and I felt stuck. The process felt vague afterward, as if the support didn't have adequate resources or protocols for technical glitches like mine. On the other hand, the payment and invoicing side went smoothly, so that was good with no questions. But in the context of technical support, I think WFHI still has some way to go before I feel comfortable relying on them for serious assistance next time.