Support Grew on Me Except for Occasional Waits
At first, I found the telephonic support a bit slow in responding, but over the weeks, it really improved on day-to-day dealings. What stood out was how the support team remembered previous issues and helped me avoid repeating explanations every time I called. The communication felt more personalized and efficient with time. Also, using the database and dialer software became smoother as they responded quickly to feedback about bugs and made automatic updates with minimal interruption. My only small niggle is that there were occasional waiting times waiting to get through or for help to come. That part stood out as a temporary frustration in an otherwise positive and growing experience with support and communication. The invoicing and payment processes have also been consistently transparent and easy. So I can say their support really evolved well beyond the initial days and made a good impression in the long run.