Support gradually improved, an honest 4-star from me
In daily use, the support and communication from WFHI was a mixed bag initially but got better with time. At first, responses from telephonic support sometimes took longer than I wanted, and the advice was occasionally generic rather than tailored. Over a few weeks of working through the training and using the calling tools, the support became more aligned and quicker, which helped keep my work progressing. The sign-up and invoicing processes were straightforward and mostly went without issue, which added to the positive side. That said, I still think there’s room for improvement in the pace of response and more personalized guidance during problems. Overall, I settle on a four-star rating because the support worked well enough regularly after getting past the early wrinkles.