support got the issue sorted out well enough eventually
I ran into a small hitch while setting up the dialer software and contacting support was pretty straightforward. I just called the helpline and explained the problem with the calling tool not connecting right away. The person on the other end listened carefully and gave me some instructions that didn’t immediately fix everything but helped narrow down the issue. After a couple of calls and trying a few things on my side, the problem was eventually resolved. The telephonic support didn’t always respond instantly but once they were on it they stayed with the case till it was sorted. The automatic updates also seemed to fix some bugs without me asking which was good. Overall, it ended well in that my setup worked and the invoicing and payments went smooth too. So my takeaway is the outcome was positive despite some initial delays, and I’d probably use the support line again if needed although maybe with a little patience for the wait times.