Support got me started, but missed a few details
It took a little while to get fully going with the software, but there was one moment when the support team really helped me clear up my confusion about the database integration. I can’t say the entire onboarding was seamless, though, since a couple of steps in the training felt a bit rushed or vague. The support calls were quick to respond, which was great, but I did feel that some explanations missed the finer points on how to best use the dialer tool with the calling database. After that call, my confidence grew, but the initial setup left some questions unanswered. I wish they had a bit more comprehensive guidance upfront, so I wasn’t stuck guessing in certain parts. Overall, timely support made the biggest difference to get me on track, but a fuller walk-through would have saved me some trial and error.