Support got me started, but it took more effort than expected
I found the telephonic support to be helpful, and they were generally polite during our interactions. However, getting fully started wasn't as smooth as I had hoped. The process to get up and running involved more back-and-forth than I anticipated, and the waiting time to get clear answers was longer than comfortable. The communication was clear once I connected with them, but the initial delays in responses tested my patience. The sign-up and invoicing portion was relatively straightforward, but when I needed assistance with the dialer and the database features, it took persistent follow-up before I felt fully confident using the software. Automatic updates arrived regularly, which was good, but they occasionally necessitated a new round of clarifications from support. Overall, while the support effort got me going, I would describe it as requiring quite a bit of persistence and perhaps could be more streamlined to reduce the time and effort users invest before becoming fully operational.