Support good only when things went fine
I found the telephonic support from WFHI to be a mixed bag overall. When everything was functioning as expected, the support team was polite and quick with answering questions about the dialer and database features, and helped guide me through the onboarding process. However, the trouble started when I encountered unexpected issues during automatic updates that disrupted my workflow. In those moments, the support felt less responsive and resolution times dragged longer than I would have liked. The communication became less clear, leaving me unsure about the status of my problem. On the positive side, they did eventually reach out to confirm when the problems were resolved. I appreciated the professionalism in those follow-ups, but during the most critical times, it felt like the assistance could have been faster and more transparent. So while parts of the support experience stood out positively, the handling of things going wrong could definitely improve.