Support generally steady with small hiccups
Overall, the support team performed well on a day-to-day basis after the initial setup. Whenever I encountered issues using the calling tools or uploading data to the database, the telephonic support was ready to assist promptly. Over the course of several weeks, they maintained a stable response time. However, there were a few occasions when I had to remind them to follow up on queries, indicating some inconsistency. The automatic updates also proceeded smoothly and didn’t cause any major disruptions. What I appreciate is that the communication during regular operations was reliable enough to keep my workflow moving. While not perfect, the general level of support and communication met my needs effectively. Hence, I’d rate this experience positively, acknowledging minor points to improve. I expect to continue using the software with similar support going forward.