Support generally responsive but slow on complex issues
The support team was quick to respond to my initial questions, which really helped me get started quickly. Their telephonic assistance was clear and polite, making the onboarding and training process less stressful. However, when I had more complex technical queries about the database and dialer integration, the response time slowed down noticeably, which was a bit frustrating. They did eventually resolve the concerns but the wait could have been shorter. Overall, I appreciate their willingness to help and ongoing communication, but there is room for improvement in handling advanced support tickets. The invoicing and payment confirmation were handled well with no issues, which is a plus. I would rate this a strong 4 stars because of the good initial support and minor delays on tougher questions.