Support generally reliable, but the follow-up was slower than expected
When I first started using the software, the support team’s day-to-day handling of my queries was mostly helpful. They seemed to quickly troubleshoot issues with the dialer software and even helped me navigate the database features when I got stuck. Over several weeks, I noticed that while they were prompt initially, subsequent questions took a bit longer to get answers. The telephonic support remained polite and professional, which is always reassuring. One thing that really stood out was their patience when I had to go over the same steps repeatedly just to get it right. However, the invoicing and payment process, although straightforward, didn’t get as much attention when I raised small concerns; responses were more sluggish compared to technical supports. This made me slightly unsure if day-to-day communication was equally efficient across all areas. Still, I appreciate their overall effort to keep the software updated automatically, which meant fewer bugs and disruptions over time. So, while support was largely reliable, the variance in follow-up speeds caught my attention as the key difference.