Support generally met my expectations, but response speed was slower than hoped
Before starting with the WFHI software I had certain expectations about how the telephonic support would run, especially since remote workflows need quick assistance. Thankfully, the support team did provide clear and detailed answers to most of my queries, which matched what I hoped for. They were polite and professional over the phone and helped me with the dialer and database features effectively. However, the speed at which the support responded was a bit slower than I initially anticipated. At times I had to wait longer than expected for follow-ups or to get clarifications on certain technical issues after the first contact. This made me feel that although the quality of support was good, the quick resolution I was hoping to experience wasn’t always there. Apart from this element, the onboarding and automatic updates functioned smoothly, which made day to day use easier. The invoicing and payment process was also straightforward and aligned with my expectations. Overall, the support matched my required technical competence but could have been quicker in communication. Given this, I’m still pleased with the experience but would have wished for faster responses when issues arose during the setup and use of the software.