Support generally fine, but one quirk stood out
I had a fairly balanced experience with the support team overall. When I needed help using the dialer and setting up the database features, they were responsive and managed to clear up most of my doubts efficiently. However, the part that stood out—kind of in a not-so-good way—was their telephonic support wait times; sometimes the queue was a bit long, and that slightly slowed down my work process. That said, whenever I was able to connect, the assistance was quite knowledgeable and friendly, which I appreciated. Their priority assistance option was helpful, but I do wonder if I’ll need to rely on support again next time or whether things will run more smoothly after a few rounds of using the system. The automatic updates worked quietly in the background without issues, which was a relief, and payments and invoicing were straightforward from my side. Basically, this felt like a solid enough support system, just that one hiccup with call wait times I’d keep in mind. If they streamline that aspect, I’d feel more confident about needing less help in the future.