Support gave some help but missed key info
I’ve used the telephonic support a few times and honestly, finding what I needed was kind of a mixed experience. On one hand, the support staff were generally polite and tried to help, which was good. They explained how to use the dialer and database features but at times, the information was either too technical or missing details about the automatic updates. Trying to locate documentation or specific guidance was tiring, mostly because the resources aren’t laid out in the clearest order. I had to make several calls before getting good answers, and it felt like some obvious info was just not available or buried deep. The sign-up and payment process was straightforward thankfully, but once inside the software, I kept wishing support would have a clearer knowledge base that covers usual questions in one spot. Overall the communication was okay, neither bad nor great; some effort was there but not enough to make things smooth without extra time and confusion.