4 out of 54 of 5Verified purchaseSupport and communication
Support Gave Me Confidence Overall
By the end of my time using the software, I felt fairly confident in how support and communication worked. The telephonic support team was generally knowledgeable and could handle most of my questions effectively, which was reassuring. Sometimes the wait times were a little longer than I hoped, but the responses were typically thorough. The communication via email was consistent, though occasionally it took a bit longer to get replies on more complex issues. On balance, the timely assistance outweighed these minor delays, and I learned a lot from the guidance they provided on using the dialer and database features. Ultimately, the support gave me enough assurance to continue relying on the system without constant worry.