Support gave help but I had to do a fair bit myself
When I first started working through the onboarding and training modules, it became clear that while the support available was useful, a good part of figuring out how best to apply the software relied on my own effort. The guides and telephonic assistance provided initial direction and addressed questions I had, but significant customization of workflows, especially the integration of the dialer with the database, meant spending time experimenting on my own. I found the automatic updates helpful in some ways but occasionally felt they required me to re-acquaint myself with changes without a lot of direct support. This didn’t feel frustrating, more like a gradual process where I was encouraged to become self-reliant. The warm tone of support agents made the experience less intimidating, though I did not receive step-by-step instructions for every aspect, which was probably for the best. Overall, understanding the system thoroughly took some patience and personal initiative, but the assistance when I asked for it was consistently steady and respectful of my pace.