Support gave clear guidance on payment but left me guessing on setup
I’m writing this after spending quite a bit of time navigating the support options. The telephonic support was decent when it came to clarifying billing and invoice details, which they explained pretty clearly so thankfully I wasn’t stuck there. However, when it came to the software setup and training-related queries, I mostly had to figure things out on my own. There wasn’t much proactive help beyond a generic FAQ, and I found this tiring because I had assumed the onboarding would be smoother with backup. The signs up and invoice process were neatly handled with minimal fuss, but beyond those concrete steps, it became a bit of a solo effort. Honestly, I’ve explained these gaps in onboarding and support before and it’s disappointing that those issues haven’t gotten better. At least the billing side was well organized and easy to track. I just wish the rest of the communication and support structure matched that clarity, otherwise it can feel like you’re fighting the system rather than being helped through it.