Support found me info I needed but website search was slow
Finding the right information from support was a mixed experience for me. On one hand, when I called the telephonic support, the agent was knowledgeable and able to quickly address the questions I had about setting up the database and call dialer. That was a relief because those parts are essential to my workflow. However, trying to find answers via the online resources was less smooth. The documentation and FAQs were not always easy to search through, and some pages took a while to load. It meant I ended up spending more time browsing than actually using the software at first. Once I connected to the helpline, things went much better and I felt the support staff understood my issues clearly. So while the human contact was helpful, the user experience with self-service materials could use improvement to speed up onboarding and problem-solving.