Support for ongoing issues was lacking
The setup process had a clear initial phase where the software environment was established, including calls setup and database integration, which I found functional. However, once the initial setup was done, the assistance reduced significantly. The telephonic support was reachable for standard questions but lacked continuous follow-ups and proactive communication for issues that arose later. The onboarding and training were helpful to an extent, but they felt more like a single event rather than an ongoing support process. After initial invoicing and payments completed smoothly, there were no meaningful checkpoints to ensure the software was functioning as expected over time. When I encountered issues with automatic updates affecting some features, resolution was slow and sometimes required multiple calls. The calling tool worked adequately, but when connectivity problems occurred, the support team did not provide immediate solutions. Overall, the service was functional at the start but lacked persistent engagement to keep workflows running smoothly once set up. The missing element was sustained support to respond to ongoing needs beyond initial implementation. Without that, the experience felt incomplete and created unnecessary frustration.