Support for demos was okay, but sales process lagged
Honestly, I found the sales team to be quite unresponsive during my inquiries. Despite reaching out several times about the pre-purchase details, their replies were delayed or vague. The only positive was that the demo scheduling was eventually confirmed and went off without major issues, which helped me get a better sense of the product. However, the lack of timely communication before that point made the whole process exhausting. It felt like I had to chase them more than they were proactive. The invoicing and payment information were also not clearly explained before signup, causing some confusion later. All in all, responsiveness was the main issue that frustrated me, even though the technical demo was handled adequately. I expected a smoother interaction from the sales side, but was left waiting more often than not, which dampened my enthusiasm for the purchase.