Support followed a confusing order
I honestly expected the support and communication process to be more straightforward based on other platforms I have used before. Usually, when I faced issues with the calling tools or the dialer, I anticipated a quick step-by-step resolution that matched what the onboarding training had covered. However, here the sequence of responses and troubleshooting felt somewhat jumbled. Sometimes, I was asked to complete steps repeatedly or without clear guidance about why certain actions were necessary. On the positive side, the telephonic support was generally polite and tried to assist, which is better than some other services I've dealt with. The automatic updates rolled out without disrupting my use of the software, which aligned with my expectations. Payment procedures and invoicing were handled well and in an orderly fashion, which gave me confidence in billing. Overall, the outcome is an experience that is functional but not as seamless as I had hoped. The support process could benefit from a more logical arrangement to match what is promised at onboarding.