Support follow-up was disappointing
I found the telephonic support initially helpful when I had trouble understanding the dialing features, which was encouraging. However, when I tried to reach out again with other questions later, I ran into long hold times and unclear guidance. This made me doubt whether I would want to rely on support for future issues, as prompt and effective communication matters a lot in remote workflow setups. The labels on the dashboard felt inconsistent, and the help documents didn’t clarify enough, so I needed to call multiple times, which felt frustrating. Overall, the initial understanding was the only good part, and what followed was less promising than I expected. I feel they need to improve their follow-up because I doubt I will reach out again expecting more clarity next time.