Support follow-up often missed the mark
The initial onboarding experience was okay, but over the weeks, the daily support communication left much to be desired. While the team was generally polite, their responses sometimes came late or didn’t address my follow-up questions properly. For example, I asked about specific features in the dialer multiple times and kept receiving vague replies that didn’t help me progress with my tasks. On a positive note, the automatic updates occurred without major issues, which was a relief because I expected some technical disruptions. Still, the inconsistency in timely and detailed support responses made managing my workflow more challenging than it needed to be. If they could improve that day-to-day communication responsiveness, I’d feel better about the overall support. Right now, though, it feels like a work in progress that often falls short.