Support folks were on it, mostly friendly
Hey, so overall the support people were pretty quick to get back to me when I had questions, which I really liked. Sometimes I’d ping through the portal or call, and they’d answer within a day or two. Not lightning fast, but for this kind of software, that’s okay. There was this one time I needed some clarity around the database updates, and the rep explained things patiently without rushing, which I appreciated — it felt like they knew what they were talking about. The telephonic support was especially helpful for more complex issues where typing out stuff wouldn’t cut it. A small gripe is that once or twice I got a generic response that didn’t fully nail my question, but following up fixed it. So if I had to tell a friend, I’d say the support’s solid and you can get help when you need it, just don’t expect instant answers all the time. The onboarding and payment queries I had were handled well, so overall pretty satisfied with how they communicate.