Support flow was poorly organized

Support flow was poorly organized

From my experience, the support and communication channel did not follow a sensible or smooth order. At one point, I was transferred between different departments repeatedly without clear guidance, which led to frustration and delays. While the initial contact was professional, the sequence of steps to resolve my issue seemed arbitrary and not well planned. The instructions given were inconsistent, making it hard to track progress or know what exactly to do next. Although the dialer itself functioned without fault technically, the human element felt disjointed and removed from immediate resolution. Despite the support being available via phone, they seemed to lack a streamlined approach, causing needless repetition and waiting. I cannot say the process was efficient or reassuring. This disorganization overshadowed any other positive aspects I might find in the software or training. In simple terms, I am disappointed with how the support experience was structured and would have preferred a clearer, more logical workflow to handle problems.