Support flow had its ups and downs
I was trying to get the calling tools and database setup going simultaneously, but the order of support steps felt a bit scattered. Initially, the onboarding flow suggested focusing on the dialer configuration first, which makes sense, but when I ran into an issue with the database, the help directions referred me back to earlier steps without much clarity. Support communication was responsive by phone, but sometimes the steps they advised didn’t match what I already had done, which led to some confusion. On the positive side, the automatic updates rolled out during this period without interrupting my work, so that was a relief. Signing up and paying felt straightforward, and invoices arrived promptly, which was helpful. Overall, support felt like a mix of well-intentioned advice and some backtracking, which made progress slower than I would have liked. The system worked fine once the basics were in place, but I wish the order of things to try was a bit more logical from their side. Telephonic support was polite, but I had to puzzle through some steps on my own. So, the experience was a bit uneven—good in parts, frustrating in others, but tolerable enough to keep using the product.