Support fitting my schedules worked out decently in the end
I found the telephonic support hours to be moderately helpful given my actual work schedule. Initially, there were moments when I couldn’t reach the support during my usual working hours, which caused some delays in resolving software issues. However, when I was able to connect, the assistance was helpful and professional, and the agents understood the problem well. This offset some of the challenges faced with the support hours not being fully aligned with my zone. Over time, I adapted by reaching out during times when support was available and found the interaction to be positive overall. So while the availability could be improved to better fit different hours, the quality of support itself was solid. This left me feeling satisfied with the outcome despite the hourly mismatch.