Support fits okay, but not perfect for my schedule
I have mixed feelings about the WFHI telephonic support fitting my working hours. On one hand, the support team was helpful and responsive when I managed to reach them during their open hours. They explained the features clearly, especially around managing the database and using the dialer efficiently. On the other hand, my own work hours don’t align perfectly with their support availability, which sometimes delayed my getting help when urgent issues arose. The onboarding and training were well-organized, and the automatic updates seemed to keep the platform fresh without disruption. The invoicing and pay process were smooth and transparent. Overall, I found the software quite capable and mostly easy to use. I would have rated higher if support was more accessible exactly when I needed it, but the balance works okay for what I do now.