Support fits my schedule but not sure I'll repeat this experience
I found the support hours generally aligned well with my own working times, which is important since I mostly work in the afternoons and evenings. When I needed help, the availability of telephonic support was decent and calls weren’t cut off early. However, the waiting times for interaction with an agent sometimes stretched longer than I was comfortable with, which made the experience less efficient. The team was polite and patient, but I occasionally had to repeat my issue for clarity. The software itself, including the database and dialer features, functioned well enough once I was through the onboarding. Payment and invoicing were handled smoothly online. Regarding training, it provided a solid introduction, but ongoing learning felt inconsistent. Because of the mixed experiences with support responsiveness and somewhat fragmented training, I’m unsure whether I would choose this service again. It has merits and is useful, especially if your schedule matches the team's support hours, but there are areas that could improve to make it more dependable in the long term.