support fits my hours pretty well but could use a bit more flexibility
I really like how the telephonic support matches the hours I usually work; it’s not like a 9-to-5 gig that’s closed when I’m online late at night. I can call in when I need quick answers, and they usually pick up right away or call me back soon after. That’s been super helpful for figuring out some quirks in the calling tools and database features that pop up unexpectedly. Only downside is that sometimes there’s no real follow-up after the call, so if something isn’t fully solved I have to ring back. I wish the updates maybe came with a bit more detailed notes too, since they happen automatically and sometimes change the workflow in subtle ways. Still, I’m happy with how accessible support is during my hours. Overall I’d say support fits me well enough but could be a bit more proactive in keeping me in the loop.