Support Fit Our Working Hours, But It Took Some Effort
The telephonic support was generally helpful, but the biggest challenge was its alignment with the hours I actually work during the day. Sometimes I needed assistance with database features or the dialer at times outside the typical support window, which meant I had to adjust my schedule or wait until the next available slot. While the team was courteous and knowledgeable when I did reach them, coordinating these calls did require some effort from my side, especially on busier days. On the other hand, the automatic updates happened smoothly, so I rarely needed immediate help for those. The sign-up and payment processes were well organized enough that I faced no issues there, and that made starting the software easier. Overall, I think the support works well if you can plan around their available hours, but it took some organization and patience on my part to sync the times I needed help and their telephonic access. Still, I do appreciate that once connected, the help was effective, even if I sometimes waited longer than I’d have hoped.