Support fit my odd hours better than I’d hoped but not perfect
I was a bit unsure whether their telephonic support would be available during the hours that I normally work, since my schedule can be quite irregular. Initially, I expected that help would be limited to standard business times, which might have been inconvenient. However, I found that support was accessible fairly frequently even outside typical hours, which was a pleasant surprise. There were moments when I needed to resolve billing queries or had questions about updates, and reaching someone wasn’t too difficult. That said, it wasn’t completely seamless—sometimes I did have to wait or call at particular times when the team was active. Comparing this with other support services I’ve experienced, they definitely showed more flexibility, though not full 24/7 coverage. The responsiveness and knowledge of support helped ease concerns about the software’s learning curve. So, while it matched some of my expectations about availability, the offering wasn’t perfect and had a few timing gaps for calls I wanted to make late at night or early morning. Overall, I felt they did their best to accommodate real user schedules but there’s a little room to improve.