Support fit my hours well, but lacking weekend coverage
I found the telephonic support from WFHI to be very helpful during my working hours, which typically fall between 9 AM and 6 PM. The team was responsive whenever I needed clarifications about the calling tools or the software features, making it easy to get quick assistance without waiting too long. The explanations were clear and quite patient, which suited me well while navigating the onboarding and training phases. However, one thing I noticed was that support seemed unavailable during weekends, which was a bit problematic for me when I wanted to get help on off-days or when I had free time to focus. For someone with a different schedule, this could really matter. Updates and automatic improvements to the software also happened smoothly without causing disruptions, which was nice. The database management feature fit well into the daily workflow, which I appreciated. Signing up and managing invoices went without any trouble, and payments were straightforward. Overall, the support hours matched my weekdays perfectly but missing weekend support was the only thing I wished were better for round-the-clock assistance.