Support fit for my work hours but calls could improve
When I first signed up, I thought the support would be more aligned to the hours I actually work, especially since remote work times can vary a lot. The telephonic support team was helpful during the day, and they answered my questions about the onboarding and the database feature promptly. However, I noticed that when I tried calling during late evenings, the assistance was harder to reach, which was a bit frustrating because I often work at those hours. The automatic updates worked fine and did not interrupt my workflow, which I appreciated. Invoicing and payment were straightforward without any issues, so that part went smoothly. The dialer and calling tools were decent, although sometimes the quality would drop during peak hours. Overall, I felt the support system was somewhat tailored to standard business hours but not quite suited for a flexible schedule like mine. While the software itself ran well enough for me to get through training and start using it regularly, the timing of support was the one part that stood out - both in convenience and limitations. I think if the support availability could match irregular working hours better, it would significantly enhance the whole experience. I could use the platform without too many hassles during the day but felt slightly constrained when I needed help after typical office timings. So, it was a mixed bag: mostly positive during standard times but lacking when I needed it the most after hours.