Support felt unreliable over time
Initially, the support felt fairly responsive, which gave me some confidence in the service. However, after the initial onboarding period, I started to notice inconsistent response times in telephonic support. At times it took longer than expected to receive assistance, which was frustrating when dealing with urgent workflow issues. On the plus side, the support agents were generally polite and tried their best to resolve problems. Still, the day-to-day experience didn’t feel consistently reliable due to these delays. The software itself functioned properly most of the time, but when I needed help, it wasn’t always promptly available, which affected my trust. It’s important to mention that the automatic updates handled by the system didn’t cause any complications, which was a relief. Overall, the whole interaction came across as somewhat patchy, leaving me unsure how dependable I could count on the support if I continued longer.