Support felt too slow and repetitive; better for patient types
My experience with telephonic support was mostly frustrating. When I reached out, I often had to explain my issue multiple times because apparently the information wasn't effectively passed along. There was quite a bit of waiting involved on all calls, which made the process drag on longer than necessary. On the plus side, once the support staff understood the problem, they did offer clear instructions. However, the repetitive nature of having to restate the issue and the overall slow response times were discouraging. The software itself is fine, but if you want quick and straightforward help, this might not be the best fit. I think the support style could improve by cutting down on repetitive questions and speeding up resolution time. For those who are patient and don’t mind a bit of waiting, it might still be workable. But if you need urgent issues handled promptly, be prepared for some delays. The invoicing and signup were fine though, so that part wasn’t a problem. Just the telephonic assistance left me wishing for better communication efficiency.