Support felt tiring but sometimes surprisingly helpful
Using the support lines was a mixed bag for me. On one hand, when I first encountered some technical hiccups with the dialer, the initial wait times were longer than I had hoped, and I felt a bit stuck waiting for someone to pick up. Then, once connected, I noticed there was quite a bit of repetition, like explaining my issue multiple times to different agents which was tiring. However, when the right person got on the call, I did find their help quite practical and straightforward. They took time to walk me through solutions instead of rushing off, which I really appreciated. Still, that initial back and forth made it feel like the system isn't yet fully streamlined. Overall, while support wasn’t perfect and sometimes slow, I can say it was helpful when it counted. That mix of frustration and relief is why I’m sticking around but also hoping for improvements in communication speed and reducing the repetitive explanations.