Support felt straightforward, though one step seemed out of place
During our interaction with support, I appreciated that the team communicated clearly and gave stepwise guidance that was mostly easy to follow. The overall feeling was that they were organized and knowledgeable which made the process reassuring. However, there was one moment when they asked me to perform a complicated configuration before confirming a simpler issue had been ruled out. That felt a bit premature and slightly inefficient, though it didn’t derail the experience entirely. Aside from that, the rest of the communication had a sensible order and I was kept informed gently without feeling rushed or ignored. Summing it up, the support process felt well-paced and reasonable, just with a small hiccup in the middle that might have been clearer.