Support felt slow with repeated calls
From day one, the support experience left me feeling a bit frustrated, mostly due to repeated requests to explain my problem again and waiting on hold longer than I expected. While the representatives were polite, the process often felt like running around in circles instead of getting a quick resolution. I did appreciate that the training materials were clear and easy to follow, which helped reduce the number of support calls I made after the initial setup. The software itself is pretty decent with regular automatic updates that install without issues, which I grant is a strong point. However, when I needed help, the repetition and waiting really slowed down my work flow. The invoicing process was straightforward enough but occasionally delayed, adding to the frustration of contacting support multiple times. To sum up for a friend, I'd say the product works well overall, but don’t expect support to keep things moving fast — patience will be required if you run into problems. It’s a decent remote workflow tool, but the support side needs improvement to feel more efficient and less repetitive.