Support felt slow compared to what I’d expected
I expected a more proactive and speedy support service when I first signed up using WFHI's software and training platform. Initial communications were quite responsive, which set my expectations high. However, as I started using the calling tools and accessed the database feature regularly, I noticed that getting support for issues or queries often involved waiting longer than I initially anticipated. Automatic updates sometimes caused minor disruptions, and when I reached out for telephonic assistance, the response was helpful but often delayed. The invoicing and payment processes were clear, and I appreciated the simple sign-up experience, so those aspects met my expectations well. But the inconsistency in how quickly the support team could assist made the overall experience feel somewhat uneven. I think the platform does provide a solid product, but my expectation for faster communication and more immediate troubleshooting support was not always met during the course of regular usage, which impacted my workflow at times.