Support felt reliable but I was pretty tired of repeating myself
By the end of using WFHI's telephonic support for my queries, I felt more confident using the system, though not without frustration. The representatives were knowledgeable, which stood out positively compared to other support services I've dealt with. However, the overall process felt tedious because I found myself having to explain the same issues multiple times, which eventually wore me down. The communication was clear and polite, but it seemed like some information didn't transmit effectively between support shifts. Automatic updates sometimes introduced new questions, and having accessible support helped, though it wasn’t always immediate. The invoicing department was responsive too, and clarifying billing questions went smoothly, boosting my confidence a little more. Despite my weariness, the support's ability to guide me through technical problems made a real difference in how I managed the software day to day. If you’re prepared for some repeat explanations, their help will get you sorted. That’s the one part that stood out to me was their patience and grasp of details, even if the process felt somewhat repetitive.