support felt okay, maybe will reach out again
Overall, the whole support experience felt pretty okay. I called a couple of times mainly to check how to handle database features better. The person on call spoke clearly and was patient, which made it easier to follow along. I guess if anything new pops up or if updates confuse me, I would probably call again, so I don’t see this as the last conversation. At the same time, I found that I could fix most things myself after a quick read of the help materials and doing little tests here and there. The telephonic support team seemed ready but the response wasn’t overly prompt every time, which is good enough for now though. So yeah, a nice mix of feeling helped but also independent, which fits my style, but there could be a bit more speed so next time I might feel differently.