Support felt okay but setup seemed too front-loaded
Honestly, I feel a bit mixed about the whole support experience. When I first started, the telephonic support was pretty good—fast answers and helpful guidance during setup, which was definitely needed. After that initial push though, it felt like the support was less ongoing and more of a one-time thing. Like, I didn't get as much hand-holding once I was past the first few stages. The setup definitely felt front-loaded with a lot of help packed into the beginning, but I guess I expected that a little. Still, it would have been nice if someone checked back in later or if there was some routine follow-up to make sure things were going smoothly. The software itself is fine, and updates happen automatically without needing to bother support most of the time. The calling tools and dialer work most days, though sometimes I do wish for a quicker way to solve small issues. Payment and invoicing, for me, were painless, and the way the database hooks into the workflow makes sense. Overall, I’d say support is okay, but it's really the initial setup that felt supported most, not the ongoing relationship.